Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard shipping takes 7-14 business days for US orders. International orders typically arrive within 10-25 business days depending on your location.

Do you offer free shipping?

Yes! We offer FREE shipping on all US orders over $50 and international orders over $75.

Can I track my order?

Absolutely! Once your order ships, you'll receive a tracking number via email. You can use this to track your package in real-time.

Can I change or cancel my order?

Orders can be modified or cancelled within 12 hours of placement. After that, the order may already be in processing. Contact us immediately at support@velorashop.com.

Products

Are your products authentic?

Yes, all products sold at Velora Shop are 100% authentic and quality-tested before listing.

Do products come with a warranty?

All electronics come with a 12-month warranty against manufacturing defects. Other products are covered by our 30-day satisfaction guarantee.

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee. If you're not satisfied, contact us and we'll arrange a return and full refund.

How long do refunds take?

Refunds are processed within 5-7 business days after we receive the returned item.

Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Is my payment information secure?

Yes, all payments are processed through Shopify's secure payment system with SSL encryption. We never store your card details.

Still have questions? Contact us at support@velorashop.com — we respond within 24 hours!