Return Policy

Return & Refund Policy

30-Day Money Back Guarantee

We want you to be completely satisfied with your purchase. If you're not happy for any reason, we offer a 30-day return policy from the date of delivery.

Eligible Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In the original packaging
  • Returned within 30 days of delivery

Non-Returnable Items

  • Items marked as "Final Sale"
  • Downloadable products
  • Items damaged due to misuse

How to Return

  1. Email us at support@velorashop.com with your order number and reason for return
  2. We'll send you return instructions within 24 hours
  3. Ship the item back to us
  4. Once received and inspected, we'll process your refund within 5-7 business days

Refunds

Refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at support@velorashop.com with photos. We'll send a replacement at no cost to you.